What You Need To Know
How we help you achieve your goals
Learn more about our process from start to finish
Step 1: Initial Contact
First contact will be made by the client via a telephone call or email. The referral form will be provided to be completed by the client.
Step 2: Administration
The completed referral form will be returned to us and the administration fee will be paid. We will create a family file based on the referral form and arrange the pre-visits with the involved parties.
Step 3: Pre-Visit
Parents will visit our location separately. Aspects of the family’s case will be discussed and information shared about the nature of our services. Service agreements will be signed.
Step 4: After Pre-Visit
A risk-assessment will be conducted based on the pre-visits and referral form. Available slots will be assigned and finalised.
Step 5: Contact Sessions
Sessions begin on agreed upon times. Contact takes place at agreed location. All parties adhere to the service agreements.
Step 6: During Contact Sessions
The resident-parent is not permitted to remain on the premises. The child/children and non-resident parent can use all toys and items provided in the space. A supervisor will create the report.
Step 7: After Contact Sessions
The child/children will return with resident parent. Non-resident parent will tidy the area.
Step 8: Moving On
The report will be completed and sent to the resident and non-resident parent. Sessions will continue and will come to a close at the end of the agreed period.